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Understand and resolve employee issues quickly and boost their satisfaction level with the best Helpdesk Management Software.
Gain insights on the grievances of the employees with automated reports. Maintain and store historical records of all doubts to improve your processes.
Let employees raise their doubts and queries in a single click. Turn emails into tickets, assign tickets to the right person, customize the support forms, all at one place with employee help desk software.
Define which query or request will be assigned to which team member. Categorize queries based on different functions like HR, Finance, Tech queries, etc.
Create and answer FAQs as per employee requirements or as per the predefined categories. Provide a deeper understanding of your product to customers.
Assign tickets, track response time, give an analytical view of assigned, pending, or unresolved tickets by creating predefined workflows. Monitor the time taken to resolve a query.
The employee help desk software is an internal tool under HRMS designed to manage the support request and inquiries of the users. It provides a platform for employees to submit their grievances, questions or ask for support. In return, the support team can track, prioritize, and resolve those issues.
The employee help desk software can benefit organizations in several ways. Firstly, it assists in improving communication and collaboration among the employees and the management. Secondly, it enhances the resolution time for employee issues by allowing employees to raise tickets regarding their grievances. Lastly, it helps to enhance employee experience as they can resolve their queries with the help desk ticketing system.
The employee help desk ticketing software offers a number of helpful features to resolve employee’s queries quickly and efficiently. Some common features of the help desk management system include an automated ticketing system, help desk category configuration, self-service portals, customizable workflows, analytics and reporting, and more.
Yes, the admin can configure frequently asked questions and their answers in the portal. The employees can access these FAQs to find solutions to their queries.
Yes, our helpdesk ticketing system provides reporting and analytics. These features allow organizations to gain real-time insights into employee’s grievances and make informed decisions. Additionally, it also helps HR to identify areas of improvement and enhance employee experience by analyzing reports.
The employee help desk software offers intuitive interfaces, easy-to-use ticket management features, and self-service options. Furthermore, we also provide training materials, documentation support, and customer support to assist with implementation and ongoing usage.