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The EFQM model stands for the European Foundation for Quality Management model. It is a global framework for self-assessment which enables several organizations to set and achieve required goals by calculating and measuring the areas requiring improvement as well as the strengths of the organizations in several aspects of its activities. This excellence model allows the companies and organizations to understand and evaluate the gaps and loopholes that require work and implementation solutions to improve.
The EFQM plays a key role in benefiting any type of industry, irrespective of its size. The model of EFQM comprises big ideas, nine in number, which try to cover all the activities under an organization. The nine big ideas are divided into two categories, enablers and results.
The criteria of the enablers put their heart into the working of the organization, its staff and resource management, key processes, strategy planning, and review system and planning, while the criteria of the results are concerned with the results and achievements of the customer, people, and society as well as their key performances. The enablers are people, partnerships, processes, resources, leadership, strategy, and policy, whereas the results are achievements in various aspects.