Relationship Manager Job Description Template

Relationship Manager Job Brief

A relationship manager is a professional that provides customer service to the clients by resolving their doubts about the product. They help organizations maintain good customer relationships by offering personalized advice and address the challenges they face. The relationship manager plays a crucial role in enhancing the company’s communication strategy and maintaining reputation with the client. Refer to the relationship manager job description template to hired the best relationship manager for your organization. 

Relationship Manager Job Description

We are looking for an experienced relationship manager to build a strong relationship with our clients. As a relationship manager, you will communicate with our customer in a professional and courteous manner and resolve their issues and complaints. In addition, you will help maintain our company’s positive image. If you have previous experience of communicating with clients and handling the team, we would love to meet you. 

Relationship Manager Roles and Responsibilities 

• Ensure company’s positive image by maintaining good relationships with clients
• Develop detailed knowledge about company’s product and services
• Ensure customer satisfaction by resolving their complaints
• Identify opportunities for upselling or cross-selling services
• Identify customer’s needs and provide solution accordingly
• Aim to reduce the churn rates and renew contracts of the clients 

Relationship Manager Skills and Qualifications 

• Bachelor’s degree in business administration, communication, or similar field
• Previous experience as a customer service executive or similar role
• Excellent communication and problem-solving skills
• Hand-on-experience in MS Office and CRM software
• Ability to foster good relationship with customers
• Leadership and team-management skills