Telecaller Job Description Template

Telecaller Job Brief

A telecaller is a company representative that contacts the existing or potential prospects with the intention of closing a sale. Given the nature of their job, they ought to have excellent communication skills and the ability to inform and pursue the potential prospect. In addition, they should have the detailed knowledge of the product to resolve the problems that the customer may face. Generally, the telecallers work in an on-site call-center with a set script to provide information to the customers. Refer to the telecaller job description template to get the most qualified candidate for your organization.

Telecaller Job Description  

We are seeking to hire a talented telecaller representative who will help us boost our sales by reaching out to potential and existing clients. As a telecaller representative, you will be responsible for reaching out to potential customers for closing the deals and resolving the queries of the current customers. 

The ideal candidate will have excellent communication skills and ability to comprehend complex information in simple language to pursue the candidates. Prior experience in managing customer relations is a plus. 

Telecaller Roles and Responsibilities 

• Engage with the potential and existing customers to inform about the product or services offered
• Assess the needs and requirements of customer
• Handle the grievances of the customer and offer advice to resolve them
• Keep records of the sales phone calls and note useful information
• Pitch the services directly to the potential customers
• Store and update the customer information in the database 

Telecaller Skills and Qualifications 

• High school graduate or equivalent
• Prior experience in telesale representative or customer service executive
• Impeccable communication and interpersonal skills
• Relevant knowledge of MS office and telephone systems
• Ability to provide information about product and services in an easy-to-understand manner
• Solid negotiation skills and ability to resolve grievances
• Ability to manage multiple tasks and meet sales targets